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1 REPLY 1
01-14-2019 10:30 PM
Hi,
Please confirm your operating system, is it Windows Vista 64-bit?
Any current HP printer supports Windows 7 64-bit or later versions only, for Windows XP or Vista only 32-bit support is provided and the printer is not compatible with Windows Vista 64-bit.
you may find the Compatible operating systems section below
Compatible operating systems Microsoft® Windows® 10, 8.1, 8, 7; Windows Vista® 32-bit; Windows® XP (32-bit) SP2; OS X v10.10 Yosemite; OS X v10.11 El Capitan; macOS Sierra v10.12 (previously OS X)
https://store.hp.com/us/en/pdp/hp-envy-5055-all-in-one-printer
Shlomi
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