• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-13-2019 05:17 PM

HP Recommended

What it the current Firmware for HP P1102W Laserjet printer.     My printer says 

Firmware Datecode: 20130703

 

but the online Firmware version shows 20180302.    When I try to update it says I have the latest Drivers, but this doesn't seem to be correct based on the version that is online.    

 

Any suggestions?

 

Carl

 

3 people had the same question
5 REPLIES 5

‎04-14-2019 07:18 PM

HP Recommended

@CSM123

 

Welcome to HP support community.

 

20180302 is the latest firmware version.

You can download the firmware from this link:- Click here

You can also update the printer firmware from printer display.

Refer this HP document for the steps to update:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎05-02-2019 05:26 PM

HP Recommended

Thanks for the info. 

 

I finally got around to doing this.    I ran the software, and it said I was up to date.     Doesn't make sense, as I still show the Firmware date on the config as "20130703".     Is there something else I need to do to get this firmware to show the correct verson in the config summary?

 

Carl

 

Was this reply helpful? Yes No

‎05-02-2019 06:40 PM

HP Recommended

@CSM123

 

If it says that your printer is up to date, then it does not require any firmware update.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎05-03-2019 10:57 AM

HP Recommended

Doesn't make sense that the Printer shows firmware from 2013 and there is a 2018 version available.       Should't the firmware listed in the Config match the latest version number that is available for that model?

 

Carl

 

Was this reply helpful? Yes No

‎05-06-2019 07:12 PM

HP Recommended

@CSM123

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.