When I open "HP Smart" the home page displays a number "1 of 2xx" under the Icon for my printer.

[2060]

When I open the "HP Smart" app. it displays a "1 of 2xx"  udder my printer icon.  When I tab thru these they all show not connected which I  expect since I have only 1 printer .  Also every time I do this I add to the printer count.  What am I doing wrong or what do I have to do to eliminate this?

[Dragon-Fur]

@2060 

The app is confused

and

it appears that when the printer is being added, it is not on the network - at least not where HP Smart can find it.

Open HP Smart > Settings >

Scroll down and Forget this printer

I've never seen several "ghost" printers - you may have to do this for "each" of the duplicates.

The latest versions of HP Smart require that you have added your printer to HP Smart / HP Connected.

HP Smart / HP Connected Login

Click Flag to switch to your region

The printer, once it's added to the HP Smart / HP Connected setup can then be used with HP Smart (Windows or Mobile).

Once that's done, you also have to log into HP Smart application using the credentials used to log into HP Smart / HP Connected.

Open HP Smart

If you have not done so,

Log into the application using your HP Smart / HP Connected userid and password.

Next, add the printer...

HP_Smart_W10_Start_Screen_2

Will that work?

It might - it depends on ...

Which version of the HP Smart app you are running (hopefully the latest),

Why your printer is not on the network,

and

Whether the simple act of making sure the printer is connected / added to HP Smart / HP Connected can fix whatever is going on...

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

• Print: Send a print job to your printer.
• Email: Send an email message or attachments.
• Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 HP Printers - HP Smart: Use Smart Tasks

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service

  HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Sections of Interest include:

• FAQ > Section What does the Mobile Fax service cost? 
• Below section FAQ > More FAQs

and

•  HP Smart - Send Faxes with the HP Smart App
  • FAQ > Section Can I cancel or remove Mobile Fax from the HP Smart app?

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[2060]

Thank you for the quick response to my issue.  I have the latest ver. of "HPsmart" and found the "forget this printer" in a different maner" however selecting it did not delete the "ghost" printer.  Thanks again .....

[Dragon-Fur]

@2060 

You are welcome.

Another place I know where "ghosts" might show up is in

Control Panel > icon view > Devices and Printers

Want to get of something?

Right-Click on the item and Remove

Be careful of what you remove...

For example, if you have a printer / device named "something - Do Not Delete"

then

leave it alone, this is a printer queue created for Scan.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .