When I try to print Computer says "Save Print Output As" and does not print

[Mike9993]

No error messages.  Printer reports say everything is OK.  When I hit "Print" a screen comes up and asks me to "Save Print Output As". Then it does not print.  This did not happen when I first set up the printer and was able to print just by hitting "print."  

[KrazyToad]

@Mike9993

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I would like to help

I suggest you uninstall the printer driver from Root level and download the Full Feature Software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Try printing and let me know how it goes

Thank you and have a great day 😊

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