When I try to print from the internet, HP Smart says my printer is off-line.

[DavidMc33]

Laser Jet Pro MFP M148dw; Error message when trying to print documents received via email or internet. I can print documents originating with my computer (Laptop). Error message says "Printer offline." Yet in HP Smart it shows the printer and model. How do it get it to print?

[Raj_05]

Hi @DavidMc33,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP LaserJet Pro MFP M148dw might be having trouble maintaining a connection when printing from certain sources. Here are some steps to troubleshoot and resolve the issue.

Check Printer Status:

• Ensure the printer is turned on and connected to the same network as your laptop.
• Make sure there are no error messages or warnings on the printer’s control panel.

Verify Network Connection:

• Check if the printer is connected to the network by printing a network configuration page from the printer's menu.
• Confirm that your computer and printer are on the same network.

Restart Devices:

• Restart your printer, router, and computer to refresh their connections.

Update Printer Firmware:

• Ensure your printer’s firmware is up to date. You can check for updates using the HP Smart app or on the HP support website.

Reinstall Printer Drivers:

• Go to the HP support website, download the latest drivers for your model, and reinstall them.

Check Printer Settings in HP Smart:

• Open the HP Smart app, go to "Printers," and make sure your printer is selected as the default.
• Verify that the printer status is shown as "Ready" or "Online."

Check Print Queue:

• Go to your computer’s "Printers & Scanners" settings, select your printer, and check if there are any documents stuck in the print queue. If so, clear the queue and try printing again.

Adjust Printer Settings:

• Sometimes, changing the port settings can help. Go to "Devices and Printers" on your computer, right-click your printer, select "Printer Properties," go to the "Ports" tab, and ensure the correct port is selected.

Network Troubleshooting:

• If you have changed your network settings or router recently, ensure that the printer is still properly connected and has a valid IP address.

Print from a Different Source:

• Try printing from a different application or website to see if the problem persists. This can help determine if the issue is specific to the source you're printing from.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support