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Locked

‎01-02-2020 06:33 AM

HP Recommended
Product: desk jet 2630
Operating System: Microsoft Windows 10 (64-bit)

When installing dj2630 it says "do not install printer with Direct in its name. That is the only one showing.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-04-2020 12:50 PM

HP Recommended

Hi @NigelS2

Welcome to the HP Support Community. I'd be happy to assist you.

 

It seems like the printer and the PC are connected via Wifi-Direct. In this case, there is no Internet access on the PC.

 

Connect the printer and the PC to your wireless network.

Refer to this document to know how.

 

Refer to this document to know how to setup the printer wirelessly on your Win PC.

 

Once connected, install the printer driver from here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-04-2020 12:50 PM

HP Recommended

Hi @NigelS2

Welcome to the HP Support Community. I'd be happy to assist you.

 

It seems like the printer and the PC are connected via Wifi-Direct. In this case, there is no Internet access on the PC.

 

Connect the printer and the PC to your wireless network.

Refer to this document to know how.

 

Refer to this document to know how to setup the printer wirelessly on your Win PC.

 

Once connected, install the printer driver from here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎01-06-2020 03:18 AM

HP Recommended

It was a bit tricky but seems to have worked. However it does show direct symbol on the display. But if everything keeps going (including "Online") then I will be happy.

Was this reply helpful? Yes No

‎01-07-2020 08:30 AM

HP Recommended

@NigelS2

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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