When installing print drivers, last screen indicates I need to activate.No activate button

[Name56]

Last step to installing drivers is ACTIVATE.  Next screen has no activate button.  It is a registration screen.  When  I receive "registration complete" message and try to leave the page, I am warned that I can complete registration later by placing the registration info on clipboard.  I have completed every entry yet page seems to think I am have not completed process.  Printer never activates to this computer.  I have repeated this process with 2 different driver sets at least a dozen times.  The end is always the same.

[TEJ1602 · Accepted solution]

@Name56, Welcome to HP Support Community!

Follow the steps below in sequence-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and skip the registration process.

Try printing.

If the issue persists, share the screenshot of the window that asks for activation.

You can register your product here HP Product Registration

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!