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- Re: When printing from Word and Excel I cannot customise for...
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11-26-2020 07:42 AM
When printing from Word and Excel I cannot customise margins or formats and also prints a 'report' page for every page printed, when printing downloads each print is correct and no report page prints. This has only happened when using my new Lenovo PC running Windows 10. No such problems on my old Dell PC running Windows 7. Same printer on both PC's. Any advice welcome.
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Accepted Solutions
11-26-2020 09:37 AM
There are SO many printers in the world.
Many of these are HP printers.
The following answer is necessarily general - it should help answer your questions.
That you have other computers on which the printer works means there is printer software for the printer.
==============================================================================
What about that report that prints after each Word / Office job?
For example,
The Summary might be the result of your setting.
Prevent Word document printout from also printing document report
in Word > File > Options > Display
Under section Printing options
Clear the box (un-check) next to Print document properties
Click OK to save changes
=====================================================================
What about that printer software?
Installation – Full Feature Software
- Open your printer Support Website
- Open Category Software and Drivers
Important Notes
- Full Feature Software might have been moved to subcategory Software-Utility and / or might now be called Print and Scan Driver and Accessories
- If you use Easy Start to install the software: When asked, opt for "Full software and drivers" (exact wording might vary).
Basics
- Download-and-Save the Full Feature Software / Print and Scan Driver and Accessories or HP Easy Start Printer Setup for your Operating System version.
- Open File Explorer
- Navigate to the folder in which you saved the installation file (likely Downloads)
- Right-Click on the installation package and “Run as Administrator”
- Reminder: If using Easy Start, select the Full Driver
- After the software is installed, Restart the computer and log in
NOTES
If using USB, disconnect the USB cable between the printer and the computer before starting the installation. Connect the cable when instructed to do so (toward the end of the installation procedure).
Both the HP Smart Application and the Full Feature Software can be installed on the same computer – when available, the Full Feature Software should be installed first (and the computer should be restarted).
HP Documents
HP Printers - Finding Drivers, Apps, and Updates for HP Printers
HP Printers - Uninstalling the Printer Software (Windows)
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your HP device
Thank you for participating in our HP Community.
We are a volunteer community workforce dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .
11-26-2020 09:37 AM
There are SO many printers in the world.
Many of these are HP printers.
The following answer is necessarily general - it should help answer your questions.
That you have other computers on which the printer works means there is printer software for the printer.
==============================================================================
What about that report that prints after each Word / Office job?
For example,
The Summary might be the result of your setting.
Prevent Word document printout from also printing document report
in Word > File > Options > Display
Under section Printing options
Clear the box (un-check) next to Print document properties
Click OK to save changes
=====================================================================
What about that printer software?
Installation – Full Feature Software
- Open your printer Support Website
- Open Category Software and Drivers
Important Notes
- Full Feature Software might have been moved to subcategory Software-Utility and / or might now be called Print and Scan Driver and Accessories
- If you use Easy Start to install the software: When asked, opt for "Full software and drivers" (exact wording might vary).
Basics
- Download-and-Save the Full Feature Software / Print and Scan Driver and Accessories or HP Easy Start Printer Setup for your Operating System version.
- Open File Explorer
- Navigate to the folder in which you saved the installation file (likely Downloads)
- Right-Click on the installation package and “Run as Administrator”
- Reminder: If using Easy Start, select the Full Driver
- After the software is installed, Restart the computer and log in
NOTES
If using USB, disconnect the USB cable between the printer and the computer before starting the installation. Connect the cable when instructed to do so (toward the end of the installation procedure).
Both the HP Smart Application and the Full Feature Software can be installed on the same computer – when available, the Full Feature Software should be installed first (and the computer should be restarted).
HP Documents
HP Printers - Finding Drivers, Apps, and Updates for HP Printers
HP Printers - Uninstalling the Printer Software (Windows)
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your HP device
Thank you for participating in our HP Community.
We are a volunteer community workforce dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .
11-29-2020 08:55 AM
Hi
The Word - File - Options - Display - Print Document properties box was ticked, I unticked it also in Advanced - Print - Scale content for A4 or 8.5 x 11 paper size box was ticked, unticked and all OK cleared my problems.
Many thanks
Peter
11-29-2020 09:12 AM
Ah, thanks for posting back.
I've seen this before (which is why it was suggested) - but I have yet to understand what is triggering the "default" setting to end up other than expected. Maybe I'll take another look at a fresh Office installation.
No matter - it is enough that it is fixed. Smiling.
Stay Safe - and Warm!
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We are a volunteer community workforce dedicated to supporting HP technology
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