cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
50
Flag Post

Where are the humans?

HP Recommended
envy 5660

I am looking for support to connect my printer.  The virtual agent isn't helpful and when I ask to speak to a human, it asks for my serial number and tells me the warranty is expired.  I need a human to walk me through reconnecting my printer.

Tags (1)
1 REPLY 1
Level 16
Level 16
29,634 29,368 2,644 9,780
Message 2 of 2
Flag Post
HP Recommended

@bubbamommy 

 

"We" are humans - The Community does not offer phone support as would be available through HP Support.

Our Community is comprised of volunteers - people who own and use HP devices.

 

If you wish to do so, post your question.

Be sure to include the details (print model, how the printer is connected, Operating System / version).

Include a description of the issue. and explain what you have already tried to solve the problem on your own.

 

Reminder

Case submission is primarily directed at those whose devices are still in Warranty.

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge:

Post New Question

Scroll to bottom > Ask the Community

 

 

NOTES

  1. If you wish to pay for out-of-warranty phone support, let us know and we will forward a request.  It is up to HP Support whether there is a response to our request.
  1. HP is not a "general" repair facility: Requests for out-of-warranty repairs might NOT be accepted.
  2. If your device is in Warranty and you cannot submit your case to Support, let us know and we will forward a request.

 

 

HP Technical Support – Contact Information

 

Submit information / case online

Sign in or continue as a guest

 

Reminders

  • HP Phone numbers you find on the Internet have likely been hijacked.
  • HP Support USA does not post public phone numbers.
  • HP Support USA requires online case submission - local contact options are displayed after the case is submitted.

 

Many roads lead to HP Support.

 

In Windows

Settings > System > About > (Support) Online support > Contact an HP Agent

 

OR

(here at the Community)

Open homepage for  HP Community

At the top of the web page, hover mouse over Support

Beneath Support Resources > Contact Us

 

OR

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

OR

 

Regional Links

 

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

 

OR

 

>>> Option - HP Support is on Facebook <<<

HP on Facebook

 

OR

 

Some regions in the World offer WhatsApp to connect with HP Support

 

NOTE - At this writing:  USA is not included in supported regions.

NOTE 2:  Submission Checks the device warranty status

 

Covered regions – minute 2:08

Video:    WhatsApp - HP Support

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Product Registration

 

 

Register your product during first setup or soon afterwards

         Register HP Product and Registration FAQ

 

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

 

 

Warranty Check

 

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

 

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

 

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Limited Warranty Statements (General Information)

 

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

 

Dragon-Fur

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation