• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-03-2023 06:07 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello, Where do I download printer assistant software for my officejet Pro 8620?

Thank You.

Category:
2 REPLIES 2

‎05-03-2023 11:17 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-pro-8620-e-all-in-one-printe...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎05-09-2023 12:40 PM

HP Recommended

Thank you Greenturtle, However I have the printer installed wirelessly. The software installer you recommend attempts to install a new printer. It recognizes mine but fails to install at the "complete online" step. Even though I have a internet connection it claims otherwise.  So I can not get the "printer assistant" program back that I was asked to uninstall when trouble shooting  a "printer offline issue". I thought I would simply re install the program...not so to date!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.