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‎03-28-2026 11:11 AM

HP Recommended

Trying to reset HP ENVY 6400 all in one printer I purchased. Still connected to original owner 

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2 REPLIES 2

‎03-28-2026 08:22 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try to reset to factory defaults?

 

Here's how to do that:

Reset to Factory defaults:

https://www.youtube.com/watch?v=cAnORP2ZxcI&t=2s

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎03-29-2026 03:55 AM

HP Recommended

Hi @KaylanieBoles1 

You can find the button on the back of the printer:

  • Envy_6420_back_button.png

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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