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Locked

‎03-28-2026 11:11 AM

HP Recommended

Trying to reset HP ENVY 6400 all in one printer I purchased. Still connected to original owner 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-29-2026 03:55 AM

HP Recommended

Hi @KaylanieBoles1 

You can find the button on the back of the printer:

  • Envy_6420_back_button.png

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

_dodecaedroh.gif

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎03-28-2026 08:22 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try to reset to factory defaults?

 

Here's how to do that:

Reset to Factory defaults:

https://www.youtube.com/watch?v=cAnORP2ZxcI&t=2s

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Envy 6055e | Envy Pro 6455 : How to Print a 2 sided Document with HP Smart
HP Envy 6055e | Envy Pro 6455 : How to Print a 2 sided Document with HP Smart
youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cD...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to print a 2-sided document using HP
Was this reply helpful? Yes No

‎03-29-2026 03:55 AM

HP Recommended

Hi @KaylanieBoles1 

You can find the button on the back of the printer:

  • Envy_6420_back_button.png

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

_dodecaedroh.gif

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

1 person found this reply helpful
Was this reply helpful? Yes No
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