Why all of a sudden is there an HP Smart Printing Device in my computer's Devices & Printers window?

[DonT54]

I noticed in my Windows Devices and Printers there is now something called HP Smart Printing . I have never had this show up and I sure did not install this nor did I ask HP to install it. This is nothing but bloatware and a repetition of what I already have with my HP Envy Photo 7155 device and my HP Smart App. Come on HP you have got to stop putting this c**p on peoples computers  like Microsoft does. I would like to know how to get rid of this as I have tried deleting it from my Devices and Printers and from my settings and removing it from my device list but every time I restart my computer or boot up my computer this shows right back up like a virus. HP put it there so HP should know how to remove it. What is the point of installing HP Smart if this is there. Please tell me how to get this off of my computer as I do not want it and did not ask for it.

Thank you

[Dragon-Fur · Accepted solution]

@DonT54 

Welcome to the HP Community Forum.

Update / Edit

Correct Example Image

HP Smart Printing is a print driver that provides a newer GUI (user interface).

The driver eliminates "conflict errors" by helping you to manage which options are compatible during job setup.

The driver supports printing from Word (and other programs) and supports printing from within HP Smart, too.

You do not have to use HP Smart Printing.

Use is optional.

True - for the moment, at least, it does appear that once it is installed, HP Smart Printing does not go away.

If HP Smart Printing is not selected in your Printer's "Printer Properties",

(and)

If HP Smart Printing is not selected (by you) in the Printer list when you configure a job to be submitted to the printer,

(then)

The driver should quietly in Devices and Printers and not impact your printing tasks.

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Default Printer

Check / Change the way the "Default Printer" is managed - doing so should let the default printer "stay as you set it".

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Printer Properties - Tabs Advanced and Device Settings

Next,

After the Default Printer is assigned,

Open Devices and Printers > Right-Click on your printer > Open Printer Properties

Tab Advanced

Next to Driver > Open the drop down list > Select the HP named driver that was installed with the Full Feature Software / full driver printer software

Click OK / Apply to save any changes

If you have not done so (or wish to check the setup),

Open Devices and Printers > Right-Click on your printer > Open Printer Properties

Tab Device Settings

Check / Adjust the Paper Size / Type for each tray in your printer.

Check / Adjust "Installable Options"

Click OK to save any changes

7800_Printer_Properties_Advanced_Driver_List_3

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Using the HP Smart Printing driver - Managing the Job Setup

When you open HP Smart or another print software / application,

If HP Smart Printing is selected in the main print menu and you do NOT want it so,

Open the Printer drop-down menu and select the HP named driver for the job (and Not HP Smart Printing).

If you are worried that HP Smart Printing will sneak in (it will not do so),

If you wish to make sure that HP Smart Printing is set to a standard Preset (Shortcut) if it is (accidentally) selected,

(then)

Open Devices and Printers > Right-Click on the driver HP Smart Printing

Open Printing Preferences

Next to Preset - select "General Everyday Printing"

Click OK to save the changes and exit

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For those reading...

Examples - HP Smart Printing

Example 1 - HP Smart > PDF > HP Smart Printing

When you open HP Smart or another print software / application,

If HP Smart Printing is selected in the main print menu and you don't want it so,

Open the Printer drop-down menu and select the HP named driver for the job.

When you open HP Smart

If HP Smart Printing is selected in the main print menu and that's OK -- you like the queue GUI (user interface),

(then)

Control which printer hardware is used in More Settings > Printer

Open HP Smart

Open PDF document to Print

Set main menu options

Next,

Open More Settings

Control the default / job Preset (called Shortcuts in Printing Preferences) More Settings > Preset

For example, select Preset "Everyday Printing"

Click OK to save changes and exit the Smart Printing sub-menu

Back in the main menu, Click to Print

HP Smart Printing eliminates conflict errors by disabling settings that are not compatible with other settings in the current job configuration.

HP_Smart_Win_Smart_Printing_PDF_1

Example 2 - HP Smart Printing - Word Document

HP Smart Printing - Windows - Print Word document

Similar to using HP Smart Printing in HP Smart -

Open Word document > File > Print

Set main menu options

Next,

Open Printer Properties to adjust settings in the Smart Printing sub-menu.

Click OK to save changes and exit the Smart Printing sub-menu

Back in the main menu, Click to Print

HP_Smart_Win_Word_Smart-Printing_Sample_2

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Example - Parts to the Printer Software

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Photo 7100 All-in-One Printer series 

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Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"

[DonT54]

Thank you so very much for your prompt reply and detailed knowledge and instruction which I have done. I am not going to use the HP Smart Printing but continue with my HP Smart App and also my HP Support Assistant if needed. I sincerely hope that HP sees the redundancy in this HP Smart Printing and either sends out an optional update to uninstall and  remove it or send out instructions on how to remove it from our computers. I have never had any trouble with any printing or scanning jobs with my HP Printer and HP Smart. Would you stress to the Devs to do something about this and I think you will agree that it is nothing more than bloatware when one uses HP Smart that does the very same thing and much more? 

Respectfully,

Don

[Dragon-Fur]

@DonT54 

Updates - Minor structure edits

You are welcome.

I get it.

Sometimes the answer is simply not in our control -- this is one of those times.

The solution is to set HP Smart Printing so it stays out of your way and (then) not use it.

Sure - "Just ignore it" is not always a popular solution.  We do hear about that.

Our Community is not a direct channel to HP Support, Sales, or any internal HP Development teams.

That said, consider your message received -- while HP does not maintain an official presence in the Community, HP people and programs glean important information -- trends and opinions -- from all our interactions.

Personally, from a training and ease of use perspective, I think HP Smart Printing answers a need -- the GUI is more like those in mobile devices (or could be, at least), job option management is (can be) simpler from the user's point of view (no more odd "conflict" errors), and the interface works with traditional software programs and HP Smart, too.

That said, I don't intend to persuade anyone to like what they do not want.

I am a fan of choice.

Happy Printing.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[mtroxel]

None of this advice applies to me.  I already have Windows set so that it does not control my default printer.  If I remove the HP Smart Printer I did not ask for, it just comes back.  If I change the default printer, HP decides I need their Smart Printing thing and makes them selves my default printer.

This bloatware is not making anything easier.  I now have spent the first 30 minutes of my morning trying to regain control of my comupter.

[mtroxel]

If you are like me and you just use the HP Smart app to scan, but you want name your own default printer, I have found you can just go to services.msc, and stop and disable the HP Print Scan Doctor Service.  You can still scan with the HP Smart app and you (not HP) will be in charge of where/how you print.