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HP Recommended
HP ENVY 5032 All-in-One Printer
Microsoft Windows 10 (64-bit)

I need to update the date on my credit card on my Instant Ink account. When I try to do this I find HP is trying to put a charge through on my card. My account is not in arrears, I don't owe any money, so why the charge? How can I update my details without being charged to do so?

1 REPLY 1
HP Recommended

@coolhanduke 

 

Welcome to the HP English Community --

-------------------------------------------

<< Warning >>

Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.

HP Support does not use Community "Tags"

 

HP Community cannot make use of Private Information -

Thieves love to grab up private bits that are posted for all to see

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The small charge might be a way to make sure the new credit card is valid.

No? 

Sure, could be something else.

Laws and practices differ by country, region, and merchant.

 

If you can do so, perhaps contact Instant Ink Support and ask.

 

================================================

 

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 

HP Instant Ink Support Website / Documents / Cancel & Contact Information

 

Review >>>  How Instant Ink works

 

 -- No Joy? 

 

Review >>  HP Instant Ink Support - Website and / or the Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  -- Click the Flag to change to your region

 

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

 

Comments, questions, objections, or need information not found online?

 

Your faster option

 

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

 

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

 

OR

 

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

 

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.