Why am I seeing a 403 Forbidden page during setup?

[Gabriella4]

I am trying to download the software for my new printer and get to a 403 Forbidden page. Anyone else had this issue? How do I resolve it, their chat doesn't work, and no available agents for a call today. 

[Kumar0307]

@Gabriella4, Welcome to the HP Support Community! I’m here to help.

I understand you are trying to install the printer driver. It could be that the website was down temporarily. Did you try a different browser or try it after some time?

Make sure you are connected to the internet.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Click here to download the driver via HP Easy Start.

You may also install the printer using the AirPrint driver (recommended)

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners. 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer. 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. 

4.) Click the plus sign click Add Printer or Scanner, click the printer name. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. 

Note: Select "Bonjour multifunction" under kind while installing.

Try printing.

Hope this helps! Keep me posted. 

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