• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-08-2024 04:58 PM

HP Recommended
Product: HP Envy Inspire 7255e

Hello, I'm trying to add a HP Envy Inspire 7255e to my account to start HP SmartInk.

However, after multiple attempts, I am foiled each time with the same error message: "This printer is associated with another account."  I don't understand this error message since I thought I bought it NEW from BestBuy.  How is this Printer already claimed by another account?

 

I've reset Web Services multiple times.  I'm unable to print out the new claim code because I'm out of Ink (that's why I want to enroll in SmartInk).

 

Can someone help me add this Printer to my HP account? 

Why is this process so hard to complete?

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.