Why did HP discontinue 2-sided scan?

[HSHSHSHS1]

Windows 10.  Since purchasing my HP OfficeJet 3830 all-in-one printer, I had option for 2-sided scanning.  It's not available in HP Smart either.  HP doctor refers me to link to download software, but link doesn't work.  Is this function still available?  

[Dragon-Fur]

@HSHSHSHS1 

Welcome to the HP Community --

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@HSHSHSHS1 wrote:

Windows 10.  Since purchasing my HP OfficeJet 3830 all-in-one printer, I had option for 2-sided scanning. 

It's not available in HP Smart either. 

HP doctor refers me to link to download software, but link doesn't work. 

Is this function still available?  

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HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

Additional Information

Automatic 2-sided scan has never been a feature of this printer -- automatic 2-sided scan does exist but only in top-tier products.

That said,  the printer includes an ADF (Automatic Document Feeder) and it does support single-side scan

Scanning Options (ADF)

Single-sided

How to create a 2-sided scan using a single-side ADF scanner?

You are on the right track --  "2-sided (manual)"  scan  is part of the full driver printer software in HP Scan.

Side Bar - "At this writing"

2-sided (manual) scan as described and available in HP Scan is not available in the HP Smart application.

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Printer - Software

 - Windows -

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop: Printer Assistant and HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Basics - Printer Software

Note: Skip part(s) that are not relevant to your situation.

Uninstall the full driver printer software from Programs and Features

Restart computer and Sign in

Next,

If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

Install a new copy of the Full Feature Software

If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).

Restart computer and Sign in

Full Feature Software / Full Driver printer software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP OfficeJet 3830 series Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and sign in. 

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The installation of the full driver generally adds at least two shortcuts to the Desktop.

Notes

•   HP Scan is not installed (only) when the printer supports Scan.
•   Illustrations do not reflect all Operating Systems or all Printer software

Printer Assistant 

HP Scan

When needed / wanted, enable "Scan to Computer" using the Printer Assistant

Open the Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

Example - HP Scan - Main Menu - More > Destination

If available, set Page Sides to 2-sided (manual)

9025_HP_Scan_Menu_PDF_More_Destination_9

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet 3830 All-in-One Printer series  

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