Why does HP not recognized the PIN # for my printer. I have owned this printer for at least 2 years?

[Mary19610]

I have not used my printer for a couple a months, except to scan. I purchased new ink and the printer is not working correctly. I have tried to uninstall and re-install. When I go thru setting up the printer, HP does not recognize the printer pin #, why? what can I do about it. It is the same printer/scanner I have been using for a couple of years, at least. I purchased it originally, this is not second hand. Even the free app HP Smart App does not work as it did before. I have never had so much trouble with HP Products!

[BeemerBiker]

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Wireless reset for the printer with the video

4158e Wi-Fi setup video is here

Wi-Fi direct 4152 setup video click here This is useful if there is no modem or you do not want to give someone access to your modem but you want to let them print something. Run the network report to get the SSID and password for Wi-Fi direct.

for another video that shows WPS and more ways to connect, click here

WPS is explained on page 5 and 22 of the User Manual.

for more useful resources on the printer click here

full feature driver March 2022

DeskJet reference 4100e 4152e 4155e 4158e

plus version 4152

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated when using the router type of connection.