Why does my computer keep changing to monochrome when I print?

[Melissaz91]

Ive been having a lot of issues since I've gotten this computer, and I have uninstalled and reinstalled the printer, I've gone as far as completely resetting my laptop, but nothing works, it always goes back to monochrome when I print. I've been having to print from my phone to get prints in color and I've gone thru 2 black ink cartridges. Why does it keep doing this??

[A4Apollo]

Hi! @Melissaz91, 

Have you tried printing from a different application? Does the issue persist?

Does the issue persist when you make a copy from the printer?

Please share the operating system you are running on the PC to assist you better.

Try steps below in the Word application.

Click Print,

Select Printer properties,

Select Paper/Quality tab,

Click Advanced,

Select Print Grayscale Off

Click Apply then OK

Disable UAC on the PC.

1. In Windows, search for and open Control Panel.

2. Click User Accounts.

   Figure : User Accounts

   

3. In the User Accounts window, click User Accounts.

   The User Accounts window opens.

   Figure : User Accounts

   

4. Click Change User Account Control settings.

   Figure : Make changes to your user account

   

5. Move the slider up or down to set the User Account Control settings.

   To turn off User Account Control, move the slider to the bottom (Never notify).

   Figure : Choose when to be notified about changes to your computer

   

6. Click OK.

Lastly, Uninstall the printer software from the root level and install the full feature printer software.

Try uninstalling the full feature printer software from root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties window.

Close Devices and Printers.

Update the full feature printer drivers using this link. Click Here

Refer this article to know more information about print quality issues with the printer. Click Here

Let me know if this works! 
Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Melissaz91]

I did the steps that you mentioned, which worked for only 2 months. my laptop is doing the monochrome settings again and its irritating because i need the color settings to print projects. what permanent solution is there??????

[sandytechy20]

@Melissaz91

Update the printer firmware

Refer the steps mentioned in this HP document for the steps to update firmware:- Click here

Once done, again do root unistalltion and reinstall printer driver.

Perform root level uninstallation to remove all the printer related software's.

Press the Windows key + R on the keyboard to bring up the run menu.

Type %temp% in the run field, and click OK.

Look for, and open the folder starting with 7z (Example: 7zS2356)

Open folder Util

Open folder CCC

Run the uninstall_ L4.bat

When the uninstall has completed restart the computer

Press the Windows key + R on the keyboard to bring up the run menu.

Type %programfiles% in the run field and click OK.

Delete any HP/Hewlett Packard folders.

Download and install printer full feature driver

Click here to download the driver.

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Melissaz91]

Hello Sandy,

I already did this process 3 months  ago and it still went back to monochrome. The problem seems to be the laptop itself, I have already had to mail it via fedex to hp to do repairs and it still has issues. What else can be done?

  Melissa Zapata