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‎06-22-2021 05:48 PM

HP Recommended
Product: Color LaserJet Pro MFP M281fdw
Operating System: macOS 11.0 Big Sur

My printer has suddenly started acting strangely. It won't print, or it jams, or it will print only a part of a document. I have tried re-starting both the computer and the printer, but to no avail. I have gone to the hp website to reinstall the printer driver for my product, but they don't have  one for my operating system MAC OS Big Sur 11.4. How can this be? And what do I do now?

Category:
1 REPLY 1

‎06-28-2021 02:42 PM

HP Recommended

@Meliponula

 

Welcome to the HP Support Community.

 

Are you able to copy?

 

Did you try the HP Smart App? https://support.hp.com/us-en/document/ish_2073929-1413451-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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