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HP Recommended
HP printers
Microsoft Windows 10 (64-bit)

I've spent probably 12-15 hours over the last few weeks trying to get a series variety of HP printers to work properly on different computers at different locations in different network environments.

Either the printer installs but says 'driver unavailable' and doesn't work, or it fails to even detect, or it installs and looks like but then times out every time it tries to print, etc.

In all cases, I'm able to access the web server on the printer, and in all cases, the HP Smart software is able to access the printer and see all the status and ink levels and so on.

But the printers just fail to work at actually printing.

Does anyone have any magic tricks to get the printers to actually work?

1 REPLY 1
HP Recommended

@Samehada

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.