Why is my printer not printing black and white with the hp smart app

[Kelechi1998----]

11

[Betty0610]

@Kelechi1998----

Welcome to the HP Support Community.

Are you able to copy in black?

Let's align the cartridges:

1. After installing new ink cartridges, the printer automatically prints an alignment page.

2. Lift the scanner lid.

3. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass.

   Figure : Placing the alignment page on the scanner glass

   

4. Close the scanner lid.

5. Press the Start Copy Black button  or the Start Copy Color button  on the printer control panel.

   The printer aligns the ink cartridges.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/167792...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!