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‎01-21-2022 08:02 PM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer
Operating System: Other

Trying to login to my HP smart app to scan something and it just keeps spinning and won't let me login? 

I updated my Mac recently to Monterey 12.1 and don't see it on the OS list here, I wonder if that has something to do with it. It won't open to sign in or create an account. I did diagnostics, the printer is connected. 

Category:
14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-21-2022 10:54 PM

HP Recommended

Hi,

Please click the Apple icon and then System Preferences.

 

Click on General and clarify which browser is currently set as default on your Mac.

 

Let’s also try changing the default browser and check if there is any difference then.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 people found this reply helpful
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3 REPLIES 3

‎01-21-2022 10:54 PM

HP Recommended

Hi,

Please click the Apple icon and then System Preferences.

 

Click on General and clarify which browser is currently set as default on your Mac.

 

Let’s also try changing the default browser and check if there is any difference then.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
2 people found this reply helpful
Was this reply helpful? Yes No

‎01-22-2022 07:57 AM

HP Recommended

Thank you. that did at least allow the login screen to appear, but when I go to login it just brings me right back to the login screen again like I did not just enter my email and pw? lol  like on a loop not recognizing that I'm trying to login. 

 

that is some sort of barrier on my end surely ... another additional setting perhaps?

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‎01-22-2022 09:39 AM

HP Recommended

Hey thanks again Shlomi! Yes the last step to success was to take it off 'Private Browsing.'

 

Super helpful and much appreciated. 

 

V 🙂

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