Wi fi connection new router

[Sarah107]

Hi I have just received a new sky router and my printer will not connect .Others seem to have had the same problem  with sky’s super fast broadband routers - any tips ? 

[Mans]

@Sarah107 

Hello,

As a first step, please restore the default network settings as follows:

• Press the Wireless button () and the Cancel () button from the printer control panel at the same time, and then hold them for 5 seconds.

The HP Deskjet 2540 series only supports connections using 2.4GHz.

Then you will need the USB cable to convert the USB connection to a wireless connection.
Refer to this document for the steps.

In case of need, do not hesitate to solicit us.

Best regards,

[Sarah107]

Thanks but I’ve tried this and as soon as the cable is disconnected it looses connection - it will send the test page and that’s it !

[Mans · Accepted solution]

@Sarah107 
Thanks for your return,

Try connecting your printer as follows:

1. Make sure your router has a WPS button or a button with the WPS icon ().
2. Place the printer within range of the Wi-Fi router signal.
3. Put the printer in WPS connection mode:
   Press and hold the Wireless button () for three seconds until the wireless light flashes.
4. Within two minutes, press and hold the WPS button on the router for three to five seconds, or until the connection process begins.
5. Return to the printer and check the status of the wireless light or bar.
6. Make sure your computer or mobile device is on the same local wireless network you connected the printer to.
7. Go to 123.hp.com and follow the instructions to install the software and set up the wireless connection. For Chromebooks, go to Printing from a Chromebook.

Refer to this document for the information provided above.

If the issue persists, please restart the printer, computer, and router for solve this problem.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
6. Reconnect the power cord to the router.

    NOTE: 
   

   Wait until internet service is restored. Internet service is interrupted while the router is off.

7. Wait at least 3 minutes, then turn on the computer.
8. Try connecting your printer to the wireless network again.

I remain at your disposal in case of need.

Best regards,😎