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HP Recommended
HP DeskJet 2620 All-in-One Printer
Microsoft Windows 10 (64-bit)

Have a DIRECT-26-HP DeskJet 2600 Series since a couple of years in our summerhouse. It has worked. Have now returned after six months and can not print.

It says: The printer is offline

I am asked: Enter the PIN code on the router label (usually 8 digits) Have no PIN code or router; uses the mobile hotspot to my laptop (which I did every time I used the printer before).

The alternative is: Connect with security key instead. Has no security key.

What should I do?

5 REPLIES 5
HP Recommended

@Cotignac

 

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Try 12345678 as the password.

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

HP Recommended

I have the same issue and I’ve tried the “12345678” password and it says it’s incorrect. And to try putting in the security key. When I’ve printed out my printer info page it still says that’s my password though 

HP Recommended

@Jaclyn91

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

HP Recommended

I have a HP deskjet 2622

HP Recommended

Please print the network configuration page to find the password: Press the Wireless button ( ) and the Information button ( ) at the same time

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

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