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‎11-21-2017 12:44 PM

HP Recommended
Operating System: macOS 10.12 Sierra

I just purchased a HP Envy Photo 7858 from Costco.  I set up the printer, installed ink, and was able to print from my Mac.  I turned off the computer and printer and now my Mac doesn't see the 7858.  I've tried to reconnect the printer using the WiFi set up utility and the 7858 says it's connected to my wireless network but my Mac doesn't see the 7858.  Is there a conflict between the Direct-70-HP Envy network and connecting the 7858 to my wireless network?  I can see that the 7858 has set up it's on network.  Can I start over with the set up process and not install the Direct-70-HP Envy network?

7 people had the same question
1 REPLY 1

‎11-21-2017 03:16 PM

HP Recommended

Wireless Direct needs to be disabled in the printer when connecting to your router.   Do this via the front panel.   Now run the Wireless Setup Wizard via the front panel and connect to your routers 2.4G SSID with password.  Try now or install again.

 

Wireless Direct is only used when you have no router.

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