cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Matt47
New member
2 1 0 0
Message 1 of 6
29,419
Flag Post

Wifi direct not working

HP Recommended
HP Envy 4520
Mac OS X 10.11 El Capitan

I can't connect my printer to the wifi (as the uni wifi doesn't allow it) so I've tried to connect to the printer through the wifi direct. I've successfully paired with the printer from my mac but cannot add the printer to it. Its not coming up as a defual printer (because its not connected to the wifi) and when I try to add the printer through the IP address, I don't have the right software to register it

5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,962 2,158
Message 2 of 6
Flag Post
HP Recommended

Hi @Matt47,

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that you are having issues setting up Wi-Fi direct.

 

I’d love to help!

 

Wi-Fi Direct provides a direct wireless connection to your HP printer that allows you to print without joining a local network or connecting to the Internet. When you activate Wi-Fi Direct on your printer, you can securely print documents or photos from most Wi-Fi-capable computers and mobile devices. The technology is similar to Bluetooth, but uses Wi-Fi to work at greater distances and faster speeds.

 

Please follow below steps to setup Wi-Fi direct on your Mac computer.

 

Set up your printer using a Wi-Fi Direct connection with a computer running OS X.

  1. Turn on Wi-Fi Direct on the printer.
    • For printers with a control panel, touch the Wi-Fi Direct icon https://support.hp.com/doc-images/933/c04342427.gif to display the Wi-Fi Direct name and password.
    • For printers without a control panel, press the Information button https://support.hp.com/doc-images/110/c04617287.gif to print a report that includes the Wi-Fi Direct name and password.
    • If the printer does not have an Information button, press and hold the Resume button https://support.hp.com/doc-images/745/c04599395.gif for 2 seconds to print a report that includes the Wi-Fi Direct name and password.
  2. On the computer or laptop, click the wireless icon https://support.hp.com/doc-images/720/c03897060.gif or https://support.hp.com/doc-images/884/c03901288.gif, select DIRECT-xx-HP [your printer model name] from the list of available networks.

NOTE:

If the printer name does not display, you might be out of range of the Wi-Fi Direct signal. Move your computer and printer closer together.

  1. Enter the Wi-Fi Direct password.
  2. On the computer, click System Preferences, and then click Printers and Scanners.
  3. menu, DevicesIn the click https://support.hp.com/doc-images/168/c02625402.gif below the list of devices to add a device.
  4. Click your printer name, and then follow the on-screen instructions to complete the connection and driver installation.

 

Let me know how it works and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Matt47
Author
New member
2 1 0 0
Message 3 of 6
Flag Post
HP Recommended

It is the last step that is the problem. So I am connected to the printer but when I go to add the printer in system preferences -> Printers and Scanners -> Add Printers, my printer (HP ENVY 4520 Series) doesn't come up in the default printers 

Matt

Was this reply helpful? Yes No
Dvortex
Retired
Retired
9,855 5,645 925 1,415
Message 4 of 6
Flag Post
HP Recommended

Hello, @Matt47

 

I see that you were interacting with @The_Fossette. He is out of office and I'd like to help 🙂

 

Going through your post, I understand that you are trying to print from your MAC via Wi-Fi direct. Mac computers with OS X do not support Wi-Fi Direct, but you can still print to a Wi-Fi Direct printer.

 

Go to http://hp.care/2pp7a6C and follow the steps listed under "How do I print from a computer that does not support Wi-Fi Direct?".

 

Let me know if that helps!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
cadolfan
New member
4 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Hi,

 

I'm having the same problem.  I upgraded to Win 10 and I see the printer listed as a wifi connection but when I connect it says "No internet, secured"  Used to work fine when I was running Win 7.

 

Louie

Was this reply helpful? Yes No
Arthur-c
Retired
Retired
1,330 1,271 54 93
Message 6 of 6
Flag Post
HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation