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Cannot set up HP ENVY 6020e. 
no purple light. Solid white when turned on

1 REPLY 1
HP Recommended

Hi,

A solid white light means the Wireless Radio is currently turned off.

 

Please shortly press the Wireless button at the back of the printer, then restore Wi-Fi Setup Mode as described below and the light should go purple (See the HP ENVY 6000, 6000e, 6400e, ENVY Pro 6400 printers section below):

https://support.hp.com/us-en/document/ish_3967769-3956733-16

 

Shlomi

 

 



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