Will the new firmware update make all my HP cartridges unusable again?

[Mike2636]

Two years ago I "automatically" let the 8715 do a firmware update from the touchscreen. The update made ~$200  worth of genuine HP ink cartridges unusable. HP said sorry there is nothing we can do. They said that they periodically put out "firmware upgrades" to force customers to replace their ink cartridges.  Today I got another firmware upgrade message. Should I wait until I have used all my ink cartridges? Or, is this one safe?

[Irfan_06]

Hi @Mike2636

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you had an issue with one of your printers in the past after updating the firmware.

However, HP printer firmware is software that allows our printers to print. Like a smartphone with an operating system, HP printers contain firmware written by HP software developers that make the devices operate. Without firmware, most electronic devices we use daily wouldn't be able to work.

If your printer is working fine you can hold the update for now and install it once you consume all the ink cartridges in stock with you.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Mike2636]

Thanx for the belated and somewhat condescending answer. It's amazing to me that HP "updates" firmware to make people buy more of their overpriced ink. Rest assured that when I start to run low on ink I'll be shopping for a new printer that doesn't say HP on it. 

[Irfan_06]

Hi @Mike2636,

I see that you have a query related to the non-HP ink cartridges you are using on your printer and that might stop working if you install the firmware update.

Please refer to the below links for more information related to your issue.

https://support.hp.com/us-en/document/ish_1692853-70737-16

https://support.hp.com/hk-en/document/c05308850

https://support.hp.com/us-en/document/ish_7470520-7449625-16?

I hope this helps.

Take care and have a good day.

Irwin6

HP Support

[Mike2636]

My inquiry was concerning genuine HP cartridges. The last firmware update made my genuine HP cartridges unusable. When I contacted support their attitude was "too bad, buy new ones". I have never used anything but genuine HP cartridges. Firm "updates" seem to be designed to make spare cartridges the user has on hand obsolete and unusable. This realization usually occurs at the worst possible time.  HP's arrogance has lost this customer forever.  

[Irfan_06]

Hi @Mike2636,

I am sorry to hear that you had a bad experience after installing the firmware update in the past.

Request you to follow the steps below to disable automatic firmware updateinstructions.

To disable automatic firmware updates from the Control Panel/ Front Panel, follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon, Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
2. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes. 

Link for Printer Control Panel Document:  https://support.hp.com/ph-en/document/ish_5817551-5817617-16

 If you are unable to change the Printer Update options and if you are getting a message, this option is locked.

Please follow the instructions below:

1. On the control panel/ front panel of the printer touch Setup or the Gear Icon. 
2. Then scroll down to Printer Maintenance and select it. Then scroll down to Restore and select it.
3. Then select Restore Factory defaults. When prompted to confirm the action, please select Yes. 
4. This will restore the printer to factory defaults and the printer will restart. Once the printer is restarted, On the control panel/ front panel of the printer touch Setup or the Gear Icon 
5. Then scroll down to Printer Maintenance and select it. Then Scroll down to Update the Printer and select it.
6. Under update the printer, select “Printer Update Options” and select the option “Do not check”. When asked to confirm the settings, please select Yes.
7. Then connect the printer back to the network.

 To disable automatic updates from the EWS (Embedded Web Server) page of the printer, follow the instructions below:

1. Open a browser and enter the IP address of the printer in the address bar. 

Link for the document on how to find the IP address of the printer:  https://support.hp.com/us-en/document/ish_6039801-6039767-16

1. You might get a message 
2. If you get that message, click on Advanced and click on Continue to “IP address of the printer”(Unsafe). This will open the EWS Page of the printer.
3. In the EWS page of the printer click on Tools Tab, then click on Printer Updates and click on “Firmware Updates”. Then select the option Do not check for Updates and click on Apply.
4. If the option “Do not check" of updates is disabled, then you will have to restore the factory defaults of the printer. To restore factory defaults on the printer, access the EWS page of the printer and click on the Settings Tab. Then click on Restore Defaults and click on “Restore Factory Defaults.
5. After restoring factory defaults, the printer will restart. Then you will have to connect the printer to the network. Once the printer is connected to the network, you access the EWS page, and of the printer click on Tools Tab, then click on Printer Updates and click on “Firmware Updates”. Then select the option Do not check for Updates and click on Apply.

If the firmware update changes back to Automatic again, follow the above procedure to disable the automatic firmware update and then access the EWS page of the printer and change the firmware settings. To do so, follow the instruction below:

1. In the EWS page of the printer click on Settings, then click on Security, and click on Administrator Settings.

Note: When you enable web services on the printer, you might get a prompt to check for updates, choose no. If you choose yes, by default the Check for updates will automatically be selected and that will enable automatic updates.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support