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‎04-10-2019 01:03 PM

HP Recommended

We are getting the "Do you trust this printer" message but when we check install driver, the print job disappears.  The status is "needs updated driver"  yet HP has no drivers past the 2002 year.  Does this mean a new printer?  Is there a workaround?  Thanks in advance

3 REPLIES 3

‎05-16-2019 03:34 AM

HP Recommended

hi @ZIAIM , 

Thanks for your mesage. Sorry to hear your experience. Just to ensure you have the right link to download click below and choose the relevant operating system: 

https://support.hp.com/sg-en/drivers/selfservice/hp-laserjet-enterprise-m506-series/7326621

The update is from May 21, 2018.

 

Please make sure to follow the installation instructions for a successful download and installation.

 

regards, 

Waynetheshayne

Click "Accept as Solution" if it solved your problem, so others can find it. If my answer was helpful please click the "Thumbs Up" to say "Thank You". Although I am an HP employee, I am speaking for myself and not for HP.

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‎05-16-2019 06:54 AM

HP Recommended

Your best option is to install the Universal Print Driver,  Download will be in the same location referenced in other post, but choose the UPD driver. If you are connecting via USB select the managed printer option as this provides USB compatible installation.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎05-16-2019 07:00 AM

HP Recommended

Thank you. I will try the above.  

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