Window goes blank on pressing More Settings in HP Smart App

[Cullo]

Trying to print a photo. Opened in Windows 11 Photos app.

Selected print and the main print page appeared. This dialog box does not allow you to choose Colour vs B&W so I clicked the "More Settings" option at the bottom and the HP Smart Screen appears with all the options - see screenshot #1.

After around 2 seconds all the options/words disappear leaving only blank fields - see screenshot #2.

I can scroll up and down in that window but there is nothing there but blank boxes and you cannot change any settings. The app is up to date. I have "reset" the app from the Advanced options menu in Settings/Installed Apps but nothing changed. Please help. I know others have seen this issue also. 

Dell Inspiron laptop. 

[Dragon-Fur]

@Cullo 

Welcome to the HP Community --

I'm curious about the printer device in your HP Smart job image --

HP8CCAE8 (HP ENVY Photo 6200 series)

Question

Can you tell us more about the device?

For example...

Open Settings > Bluetooth & devices > Printers & scanners

From the list of printers / devices -

View the list -

-----------------------------------------------

Reminder

An entry includes the description "Driver is unavailable" is not a print driver or application --

and

A device for which there is not an attached driver or app cannot be used to print, scan, or fax your content (documents / photos - images).

-----------------------------------------------

Continue the check --

Select the same device as you have tried to use in the HP Smart application to print your photo:

HP8CCAE8 (HP ENVY Photo 6200 series)

When the menu for that printer device opens,

Select Hardware Properties

Tab General -- What is the Device type?

Tab Details -- What is the "Device description" ?

Example - Settings > Bluetooth & devices > Printers & scanners

Selected device is not a driver, app, or print queue -- it cannot be used to print, scan, or fax 

Settings_Bluetooth_and_Devices_Printers_and_Scanners_Printers_1

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY Photo 6220 All-in-One Printer  

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Real people who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"