Windows 10 1903 hp drivers not working since upgrade in 1909

[Imsmeghead]

I read an article on this forum that is locked: I fixed the issue by just editing the "install" files of the hp drivers to search for 18363 instead of 18362.

How do I accomplish this? OR, is there another solution? My older build had no problem with this printer but now I get messaged to check my usb connection etc. There are no physical problems with my wired connections. I love this printer and when I purchased it, it was a $400 dollar investment and I really don't want to invest in a new printer that would have the same capabilities.

Thank you all for a good fix/recommendation!

[sandytechy20]

@Imsmeghead

Welcome to the HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver

Update the printer firmware

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Imsmeghead]

Thank you for your post/reply but this will not work. I have tried you suggestion and it still comes back to the fact that HP has not updated  the drivers for Windows 10 1909 build.

[KrazyToad]

@Imsmeghead

If the issue persists please reinstall the printer using the Windows Built-In driver after uninstalling the software from Root level

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and reinstall the printer driver using the Windows Built In driver and follow the onscreen Instructions

Link: https://support.hp.com/in-en/document/c01796879

Keep me posted

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