Windows 10 Aug 2019 Update Can't See Printer

[SpockusMax]

Applied latest update to Windows 10 (Aug 2019). Lost sound & printer. Successfully recovered audio but cannot get HP Pavilion to see printer.  Don't have WiFi here so printer must be connected via USB. Microsoft's "Elevated Support Team" has attempted to fix the problem but couldn't.  They suggested updating the printer's firmware, drivers, and application software.  Have done so with no success. The printer will print a "Device Update Report" after installing the new firmware, but afterward looses connectivity. Have tried removing the printer from Devices & Settings (with a Restart or Cold Boot afterward), using HP Smart, etc. Still no printer.  Anyone know what can be done to resolve this???

[Jeet_singh]

@SpockusMax,

Thank you for posting your query on HP Community,

Let's uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and OK - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the full feature software for this printer.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes for further assistance. 

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