Windows 10 Can’t Print Test Page – Printer Works on Mobile Only

[Eve_Robson]

Hi everyone,

I’m facing a strange printing issue on Windows 10. No matter what I try, I can’t print a test page or any document from my PC. Every print job gets stuck in the queue and eventually shows an error.

Here’s what I’ve already tried:

• Removed and reinstalled the full printer driver multiple times
• Restarted the print spooler service
• Ran HP Print and Scan Doctor, but even that fails to print the test page

The confusing part is that the printer works perfectly when I print from my phone and tablet over Wi-Fi, so the hardware itself seems fine. This makes me think the issue is either driver-related or something specific to Windows.

Before reinstalling Windows or replacing anything, I tried running a proper printer test page to confirm whether the issue was related to ink, alignment, or print quality. However, the PC still refuses to send the print job correctly.

Has anyone experienced a similar situation where printing works on mobile devices but not on Windows 10? Any troubleshooting steps or suggestions would be really appreciated.

Thanks in advance.

[Hawks_Eye]

Hi @Eve_Robson 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing the detailed steps you’ve already tried. I completely understand how frustrating it must feel when the printer works flawlessly from mobile devices but refuses to cooperate with Windows. 

You’ve already done a lot of the right troubleshooting, and I appreciate the effort you’ve put in. Let’s go through a few additional checks that often help in situations like this:

 

Step 1: Verify Printer Status in Windows

1. Open Control Panel → Devices and Printers.
2. Ensure your printer is set as Default Printer.
3. Right‑click the printer → See what’s printing. If jobs are stuck, clear the queue.

 

Step 2: Run Diagnose & Fix from HP App

• Install or open the HP App on your Windows 10 PC.
• Select your printer, then go to Printer Settings → Diagnose & Fix.
• This tool automatically checks connectivity, drivers, and spooler issues.

 

Step 3: Check Print Spooler Dependencies

1. Press Windows + R, type services.msc, and press Enter.
2. Locate Print Spooler, right‑click → Properties.
3. Under Dependencies, ensure services like RPC are running.
4. Restart the spooler once more after confirming.

 

Step 4: Re‑add Printer via IP Address

Sometimes Windows struggles with auto‑discovery.

1. Go to Control Panel → Devices and Printers → Add a printer.
2. Choose Add a printer using TCP/IP address or hostname.
3. Enter the printer’s IP (you can find it on the printer’s control panel or by printing a network configuration page).
4. Complete the setup and try printing again.

 

Step 5: Update Windows and Drivers

• Ensure Windows 10 is fully updated via Settings → Update & Security → Windows Update.
• Visit HP’s support page for your printer model and install the latest Full Feature Software and Drivers:
  https://support.hp.com

 

Step 6: Test with a Different User Profile

• Create a temporary Windows user account.
• Add the printer there and try printing.
  This helps confirm if the issue is profile‑specific.

These steps should help narrow down whether the blockage is in Windows’ communication with the printer or in the driver layer. Since the printer works fine on mobile, the hardware and network are healthy—it’s just about getting Windows to talk properly to the device.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye