Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
1 0 0 0
Message 1 of 2
Flag Post

Windows 10 Print Queue doesn't recognize Printer status changes

HP Recommended
HP LaserJet Pro MFP M130nw
Microsoft Windows 10 (64-bit)

I would like to be able to remove the "Menu Disabled" at the printer, and access the advanced settings on the PC.


I intermittently have issues wifi printing - the printer/computer occasionally do not correctly communicate their states. If the printer is woken up after being recognized as offline by the Print Queue, the status cannot be updated. If the printer runs out of paper and gets restocked, the Print queue doesn't recognize it, and refreshing the print queue doesn't help. (HP Smart and Windows 10 Printers and Scanners do correctly relay the state of the printer) And whenever I try to go to troubleshoot I always get blocked by "Menu Disabled" at the printer, and "User and Password required" at the PC trying to access advanced settings, despite never locking settings or creating a user/password.


I can bypass the problem by removing and adding the printer again in devices in Windows 10, but it seems a bit excessive to do this every time the PC and printer have relationship problems.


I was hoping that the advanced settings would have a better, more effective queue reset than Windows 10, but I don't know because I've never been able to access it. At the least, I would at least like to get rid of the blocks on the printer and it's advanced settings.


Thanks in advance,

HP Support Agent
HP Support Agent
20,340 20,327 1,236 1,261
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


Please ensure the printer has the latest Firmware


Next uninstall and reinstall the printer driver from root level and download the full feature software


1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: and follo  the onscreen instructions


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation