Windows 10 is asking for WPS Pin from the printer.

[MrTEAP]

I am trying to connect my wireless ENVY 5020 All-In-One printer to my Windows 10 laptop. I have already tried going to 123.hp.com and downloading the software there to add the printer. I have gone through this process but the printer still doesn't owrk. It says 'Offline' even when it is working for other laptops in the house.

I then tried the Printers & Scanners setting in Windows 10. It then asks me for the WPS Pin from the printer (see picture), I can not find any mention of a WPS Pin for the printer anywhere in the manual or online! 

Someone please help me solve this. I brought a wireless printer so I could print from my laptop without having to go to the office to plug it in. Now I can't print at all.

What am I doing wrong

[sabretooth04]

You don't need the WPS pin.

Just run the Wireless Setup Wizard from the front panel of the printer to connect to your routers 2.4G SSID with password.  Now run your software setup.

[MrTEAP]

This does not work.

The printer is connected to my wireless network. It is connected to my desktop PC and iMac Pro laptop fine, both through using the software from 123.hp.com. When I use the software from 123.hp.com on my windows 10 laptop it does not work. Hence attempting to use the Windows 10 setup process.

[sabretooth04]

Forget that software.   Try here.  As long as you  are connect to your router and with Wireless Blue light is on steady...

HP ENVY 5000 All-in-One Printer series Full Feature Software and Driver	44.1	124.6 MB	Aug 14, 2017	DownloadHP's Terms of Use
Details
Type: Driver-Product Installation Software Version: 44.1 Operating systems: Windows 10 (64-bit) Release date: Aug 14, 2017 File name: EN5000_Full_WebPack_44.1.2550.exe (124.6 MB) Description: The full solution software includes everything you need to install and use your HP printer. This collection of software includes the complete set of drivers, installer and optional software. Fix and enhancements: Original Software/Drivers

[MrTEAP]

I will give it a try!

[MrTEAP]

This has yielded the same result as previous attempts using HP software. The printer set up is completed, the status at the end says 'Completed' and 'Online'. However, when I go to a document the printer is set as offline. If I print anyway then it fails as the printer is offline. 

[sabretooth04]

Well this usually does not happen on new installs.   So let's continue...

These settings are for setting up your wireless or wired printers to:

* Stay connected to your router
* Fix printer ‘offline’ status
* Wake from sleep mode
* Speed up wireless printing

While DHCP is convenient, devices such as printers (wired and wireless) should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network and MUST be outside the DHCP address range of the router. This is because printers are the only external devices that do not have the ability to automatically interrupt the router for a new DHCP address once the least time expires.  Again, do not have the printers static IP within the DHCP range of the router as this is against Networking 101 rules and will confuse the router.

After setting the static IP, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers’ new static IP address.

1. Set a static IP in the printer outside the DHCP range of the router (check your manual).  This Static IP is important as DHCP IP addresses will change upon different power up sequences of your devices.  You always want your printer to come up with the same IP address all the time.  See how to do this here:

http://www.watchingthenet.com/linksys-tip-assign-static-ip-address-to-printer-while-using-dhcp-on-yo...

This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed.  Then after setting the static IP in the printer, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers IP address.  

To see why this problem exists and how to fix it, watch this video here for Windows.   Scroll down for MAC information.

https://www.youtube.com/watch?v=ZEqvUKxWmq4

How to set a Standard TCP/IP port.  This is important.

a.    Click Start/Devices and Printers.  Right click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.
b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.
c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, input the Static IP address you just set from the above information.  Example:  192.168.1.15.  The IP address will be copied under Port Name.  This is OK to leave this alone or you can put in your Printer Model.
d.    Select Next and Finish the Wizard.

If you create a TCP/IP port without a static IP above, you may lose your TCP/IP connection and have the same issue. This is because your network has powered up differently giving you a different DHCP address to the printer that does not match the TCP/IP address above.  This could occur at anytime just like the video shows.

For MAC PCs perform the above Static IP setting in the router and then watch here on how to perform your IP setting for MAC computers.

https://www.youtube.com/watch?v=A5tNFjEBDOw

By performing the above, the printers Embedded Web Server (EWS) will now work all the time by going to your Printers Static IP address in your browser.  

2. Verify in the printer that 'Auto Off/Sleep/Energy Saving Mode' is disabled and/or the System Mode Time Out is set to zero (0) if your printer supports this.  Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off, or use the Printer Assistant, Printer Home Page (EWS). Also check your Printer Properties. This feature is automatically disabled when the printer is connected to a computer or mobile device, a network, or a fax line (if supported).   However, you may not find this setting.

3. If the printer supports and has IPv6 enabled, disable IPv6 in the printer.

4. Make sure printer is plugged directly into a wall outlet and not into a UPS, power strip or surge protector. This may cause the printer to intermittently drop offline and disconnect.

5.  Make sure your printer and router are at least 5 feet apart from each other.

6.  Check the HP web site for your printer to see if there is a Firmware Upgrade that affects the wireless operation.

Additional steps to be taken if you continue to have the problem (if they are posted)…

[gr1ff0]

yeah you do. It says enter WPS Pin as per purple screen shot (mine is blue). SO where's the WPS. I don't want to go on forums to sort out what should be a 10 minute routine setup. I've got a new laptop and a new printer. It's not good enough. It says enter WPS Pin. Why are you telling people we don't need to. I've downloaded HP Smart App and it takes me to the same place. Add printer, "enter WPS Pin".