Windows 10 network: printer driver strange behavior

[wny2016]

Our network seems to be having an odd time reconciling our two Laserjets. The oldest computer is a Windows 7 machine, sees the BW Laserjet  connected only through the wired router, prints to it as expected.

The next machine (Windows 10) sees the BW Laserjet, but its status is always "Offline." This second machine also sees the newly-added  color Laserjet, but its status is always "Offline"  as well.

I ran the HP Print and Scan Dr., and it reported that the color Laserjet was missing some drivers. The link provided led me to a download page for the printer, where the only driver options are 2 versions of a HP Universal Print Driver (PCL6 and PS packages). I downloaded and installed them both, but despite whatever install options I chose, after I was done, still no joy in changing the "Offline" status and of course, still no printing.

Both printers work fine when connected via USB to any individual machine.

We used to use the old HP Network JetAdmin tool to install network printers, and it always worked fine the first time.

Anyone have any suggestions?

TIA!

[Repairatrooper · Accepted solution]

If the printers are attached to network, then the most reliable method is to do a manual install on a standard TCP/IP port. I am willing to bet that the Windows 10 machine is trying to use a WSD port for the driver. Refer to this document I created that covers the steps https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/How-to-manually-install-a-network-printer-in-W...

[wny2016]

Thanks - you were correct. I changed to standard TCP/IP port and all is well. All of the networked machines can see and print to the printer now.