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‎06-26-2020 03:30 AM

HP Recommended
Product: Envy 4524
Operating System: Microsoft Windows 10 (64-bit)

Printer Software problems with Windows 10 update. In the software properties there is no more color or black and White print, the front and back print works only manually and when you open the second time the Windows properties It gives an error and blocks the application.  HP smart works well but you cannot print with It from office applications.

1 REPLY 1

‎06-26-2020 06:45 AM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



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