Windows 10 unable to update driver

[geoffwi]

I recently upgraded to Windows 10 and found that my printer no longer printed properly. I am trying to update the drivers, however when I try and uninstall the old driver I get a message saying the software can only be installed on XP, Vista and Windows 7.

If I try to install the new drivers anyway (I am using "DJ2050_J510_1313-1.exe" (which the website claims is compatible with Windows 10), I get the same error.

Any ideas how I am supposed to install the latest drivers for this product?

[Sunshyn2005]

Hi @geoffwi, 

I would be happy to help you install the software for your Deskjet 2050 on your computer running Windows 10. I am confident that I will be able to help you work towards a solution, and I ask only that you pay it forward. When we resolve the issue, I'd like for you to kindly mark the applicable post as Accept as Solution so that others experiencing the same or similar issue can find what worked for you. 

1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
2. Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
3. Uninstall the software again - Uninstalling the Printer Software Instructions
4. When the uninstall has completed restart the computer
5. Follow these steps to reset the registry settings and options for Windows Installer.
    

   • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
   • In the Open box, type msiexec /unregister, and then click OK.
   • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
   • In the Open box, type msiexec /regserver, and then click OK
      *Note: there is a space between the c and the /
     
     If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
6. Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
7. Restart the computer
8. Download and run the HP Printer Install Wizard for Windows

The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.

Please return to let me know if this resolves the issue, thanks. Fingers crossed! 

[mweaver1]

i did not post this original problem , but this  is exactly the  problem im having, ive tried everything you suggested, ie. deleting temp files etc but i just cant remove the original drivers to re install the printer drivers for windows 10 all i get is "1)the operating system of this compuitor is not supported. this software can only be installed on computors running the following operating sysyems 10 windows Xp with SP 2 or better, 2)windows vista 3) windows 7 . upgrade the operating system of this computor or install on another system .

what can i do so that i can use my deskjet 2050c with windows 10   aaaahhhhhhhhhhhhhh

[geoffwi]

Hi

Unfortunately the instructions above do not work, specifically step 3, because when I try and uninstall the existing program, I receive a message saying the software is not compatible with my operating system.

Please advise an alternative method.

[Sunshyn2005 · Accepted solution]

Hi @geoffwi, and @mweaver1, 

I am currently downloading the software package for the Deskjet 2050 (File name: DJ2050_J510_1313-1.exe). Although I do not have the printer available to me, I was able to complete the software installation. I could not however, complete the product installation, but the software installed with no problem. I feel the issue you are experiencing may have to do with the registry of the computer, or something else computer based. 

I suggest running the System File Checker tool (SFC.exe). If you are unsure of how, you can use the following link for helpful instructions: System File Checker: Run sfc /scannow & analyze its logs in Windows 10 / 8 / 7.

Once this is complete, please restart the computer and run the HP Print and Scan Doctor.  The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning, and connectivity issues including but not limited to:

• Connectivity:

  USB: Verifies that the USB connection from your computer to the HP product is working correctly.

  Network: Verifies that the network connection between your computer and your network is working correctly.

• Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.

• Driver Check: Checks for missing or corrupt driver files.

• Device Manager: Checks for problems in Device Manager that would prevent printing.

• Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.

• Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).

• Port Match: Checks the port settings for the HP product.

• Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.

• Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.

• Print Settings: Checks and adjusts the print quality settings.

• Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.

• Scan Tests: Checks the scan mechanism, drivers, and registry entries.

Source: Try the HP Print and Scan Doctor for Windows

Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools

If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mark are in the green circle. If however performing the recommended solutions resolves the issue please click Accept as Solution on this post so others can find what worked for you.

• If you see only green check marks (), the tool did not find any problems.

• If you see green wrenches (), the utility identified an issue and corrected it automatically.

• If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.

• If you see a red X (), follow the on-screen instructions to resolve the issue.

Thanks, I look forward to hearing back from you.

[mweaver1]

have done what u said, have run the system file checker - said there was no problems with system, but still cant uninstall, or install full drivers, printer now has tricolour ink cartidge flashing even though there was plenty of ink b4 all this happened, but as i can install full drivers i can use the toolbox to check ink levels,  ive been trying for hours now  please help

[Sunshyn2005]

Hi @mweaver1, 

At this point I feel it might be best for you to contact HP Support via phone. You can try a hard reset to resolve the cartridge light flashing, but ultimately you may need somebody to remote into the computer to see what is going on with the software. 

To perform a hard reset, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.

To contact support, what you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

Case number and phone number appear.

Best of luck! 

[mweaver1]

it recognises the printer but there is no " still need help " option, or form, just says there is no telephone option at moment , try during out opening hours, ill try then but hopefully they put the telephone number up at its not shown yet 

[geoffwi]

This worked for me (kind of).

I still can't update the drivers, but running the print doctor software solved the original printing problem (it was only printing half of each page and then giving up).

I'm happy to leave the old drivers on there for now as long as the print function is working.

[mweaver1]

are you able to use the toolbox, maintainace section with basic drivers ?