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‎10-06-2019 03:05 PM

HP Recommended
Product: Dell
Operating System: Microsoft Windows 10 (32-bit)

My HP Envy 5530 stops printing after windows 10 updates. Printer shows installed and connected but when I try to print I get an message that there is an error printing. I've followed the steps provided by HP and removed the latest update but nothing seems to work.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2019 12:26 PM

HP Recommended

 Did all those steps, plus uninstalled the last two windows 10 updates. Still did not work. Called HP and found out that my printer lost communications with HP (I have instant ink service). That was resolved but still wasn't working. HP support person determined my printers IP address was changed during one of the windows updates (. Added the IP address and all is well.) Next windows update will supposedly correct the problem. I'll wait til I see it.

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3 REPLIES 3

‎10-06-2019 09:35 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
The following resource will help you :
https://support.hp.com/in-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software 


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎10-07-2019 12:26 PM

HP Recommended

 Did all those steps, plus uninstalled the last two windows 10 updates. Still did not work. Called HP and found out that my printer lost communications with HP (I have instant ink service). That was resolved but still wasn't working. HP support person determined my printers IP address was changed during one of the windows updates (. Added the IP address and all is well.) Next windows update will supposedly correct the problem. I'll wait til I see it.

Was this reply helpful? Yes No

‎10-09-2019 04:23 PM

HP Recommended

After recent Windows update, no problems with my HP printer. I guess its been fixed.

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