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‎05-18-2016 12:23 PM

HP Recommended
Product: HP Photosmart Premium Fax e-Al
Operating System: Microsoft Windows 10 (64-bit)

Windows 10 updated onto my computer and I received a message to update my printer software... so I did through HP Assistant and the HP website.  It's not working properly.  Ink is full  but it's printing like it's empty.  Another message said I might need extra help because of it being Windows 10... but the HP website said there were no solutions.  😞   Please help! 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2016 02:38 PM

HP Recommended

Hi Judi5,

 

First try cleaning the printhead from the tools section of the printer control panel. If after repeated cleans you still have no black but are sure you have ink you can try the following:

 

 

The printer shown is different than your but uses the same style of printhead.

I work on behalf of HP.

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution. Click the "Kudos" thumbs up to say "Thanks"

View solution in original post

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4 REPLIES 4

‎05-18-2016 12:28 PM

HP Recommended

HI Judi5,

 

Just to verify, are you using the c309a? Attempt to print a printer status report from the printer control panel to see if you are getting the same issue. SHould be under Settings and Reports.

I work on behalf of HP.

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution. Click the "Kudos" thumbs up to say "Thanks"
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‎05-18-2016 01:55 PM

HP Recommended

What is c309a?  My printer is a Photosmart C410Series.  Ther printer status report has green, blue and yellow in the very center of the page and 2 areas with no color.

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‎05-18-2016 02:38 PM

HP Recommended

Hi Judi5,

 

First try cleaning the printhead from the tools section of the printer control panel. If after repeated cleans you still have no black but are sure you have ink you can try the following:

 

 

The printer shown is different than your but uses the same style of printhead.

I work on behalf of HP.

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution. Click the "Kudos" thumbs up to say "Thanks"
Was this reply helpful? Yes No

‎05-18-2016 03:55 PM

HP Recommended

THANK YOU SO MUCH!   That fixed the problem I was having with the printer.  I greatly appreciate your time & help.  🙂  Hope you have a wonderful rest of your day or evening. 

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