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‎07-25-2023 08:28 AM

HP Recommended

Hi All,

 

I'm having an issue when i want to try and add the HP X476DW to a W11 laptop.

HP Smart sees that the MFP is in the network and i can add the printer for scanning purposes, but when i want to add the MFP for printing i got redirected to the System Settings of Windows 11 and when i try to add the printer i got the notification that the driver is not available. 

 

Things i already tried;

- Rebooted MFP.

- Rebooted Printer.

- Removed the software trough apps.

- Removed the software trough the old control panel and then Devices and Printers.

- Removed old drivers and installed the drivers from HP website for W11, even in the install software form HP i get an error message while installing.

 

Is there anybody that can help me figure this out?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2023 07:21 AM

HP Recommended

Weird but happy;

 

After trying all the steps again, i added the printer successfully.

 

So this ticket can be closed

View solution in original post

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2 REPLIES 2

‎07-25-2023 09:26 AM

HP Recommended

I suggest you download the HP Universal Print Driver (UPD) and use that. Manually install using the add a printer wizard. I know that this printer works with 11 because I just had 2 of them on my bench repairing them and my desktop is Windows 11. 

 

https://support.hp.com/us-en/drivers/selfservice/hp-universal-print-driver-series-for-windows/415732...

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎07-31-2023 07:21 AM

HP Recommended

Weird but happy;

 

After trying all the steps again, i added the printer successfully.

 

So this ticket can be closed

Was this reply helpful? Yes No
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