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HP Recommended
HP ENVY Photo 7855 All-in-One Printer
Microsoft Windows 11

can not load HP software/drivers etc. (envy photo 7855) wireless 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @oldsoandso,

I request you to check with the ALIENWARE Support. 
The drivers for HP printer will be available on this website.: https://support.hp.com/us-en/drivers/printers

 

The printer will only work on windows 8 or more.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a great day ahead!

 

Rachel571 

HP Support 

.
Sneha_01- HP support

View solution in original post

4 REPLIES 4
HP Recommended

Hi @oldsoandso ,

 

Welcome to the HP support community.

 

Please help us with the laptop serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

You can always check our support website for the drivers:  https://support.hp.com/us-en

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Rachel571 

HP Support

.
Sneha_01- HP support
HP Recommended

It is not a notebook, it is a desktop ALIENWARE AURORA R16

HP Recommended

Hi @oldsoandso,

I request you to check with the ALIENWARE Support. 
The drivers for HP printer will be available on this website.: https://support.hp.com/us-en/drivers/printers

 

The printer will only work on windows 8 or more.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a great day ahead!

 

Rachel571 

HP Support 

.
Sneha_01- HP support
HP Recommended

Thank you for the update on use of win 8 and above, I guess win 11 is below 8? It is fixed did it all by myself. thanks for you interest. you can close it out.

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