Windows 11 does not load the drivers and software for envy photo 7855

[oldsoandso]

can not load HP software/drivers etc. (envy photo 7855) wireless 

[Sneha_01]

Hi @oldsoandso ,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

You can always check our support website for the drivers:  https://support.hp.com/us-en

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Rachel571 

HP Support

[oldsoandso]

It is not a notebook, it is a desktop ALIENWARE AURORA R16

[Sneha_01 · Accepted solution]

Hi @oldsoandso,

I request you to check with the ALIENWARE Support. 
The drivers for HP printer will be available on this website.: https://support.hp.com/us-en/drivers/printers

The printer will only work on windows 8 or more.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Rachel571 

HP Support 

[oldsoandso]

Thank you for the update on use of win 8 and above, I guess win 11 is below 8? It is fixed did it all by myself. thanks for you interest. you can close it out.