Windows 11 support for OJ Pro 8600 (Plus)???

[GuitarJohnny]

When you install the software, apparently only the driver is actually installed?   It creates a program folder which you can find in the start menu with an app named "HP Officejet Pro 8600", but clicking it makes Windows pop up a dialog (below)

start menuResult

[Raj_05]

Hi @GuitarJohnny, 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue with the software installation for the HP Officejet Pro 8600 Plus E-All-In-One Printer. Let's troubleshoot it step by step.

• Driver Installation: When you install the software for a printer, the primary component that gets installed is the driver. This driver allows your computer to communicate with the printer. It's essential for printing functionality.
• Software Suite: Along with the driver, printer software suites often include additional tools and utilities for managing the printer, scanning documents, and more. It seems like the installation has created a program folder with an app named "HP Officejet Pro 8600". This app likely provides various functionalities such as scanning, faxing, ink level monitoring, etc.
• Dialog Pop-up: If clicking on the app icon triggers a dialog pop-up without launching the application, it could indicate a few issues:
• Compatibility: Ensure that the software is compatible with your version of Windows. Sometimes older printer software may not work correctly with newer versions of Windows.
• Installation Error: The installation might not have completed successfully. Try reinstalling the software and make sure to follow any on-screen instructions carefully.
• Permissions: Make sure you have the necessary permissions to run the application. Try right-clicking on the app icon and selecting "Run as Administrator" to see if that helps.
• Online Resources: Check the HP support website for any updates or patches for the printer software. Sometimes, there are known issues that have been addressed in newer versions of the software.

By going through these steps, you should be able to diagnose and hopefully resolve the issue with your printer software.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support

[GuitarJohnny]

Alden, I appreciate you taking the time to reply.

I am aware of the facts you presented. I'm a software developer of nearly 40 years, so I'm not a basic user. I am, of course, local admin on my own PC so it is not likely a permissions issue.  I have installed this on multiple PCs in the past with no issues (all Win 10).  I have checked the HP support site to ensure I had the latest installer.

The phrase "Ensure that the software is compatible with your version of Windows" is not easy to do. The support site recommends the download without specifically saying if it is compatible with Windows 11:

The only  support option HP offers is this community site. As far as I can see, I can't even BUY a support agreement. HP's Windows 11 page under "Known Issues and Fixes with Windows 11" has a link "Print/Scan does not work after upgrading to Windows 11", but it is a dead link.

This looks like another case of a device manufacturer not bothering to provide updated software for major operating system releases.  It's a way of FORCING the customer to buy a new device when the truth is the device they have is perfectly functional.  In plain language, it's a rip off. 

When buying an all-in-one printer, it's not an easy task to research how long manufacturers provide software upgrades. HP is one of the biggest and best printer manufacturers. They are large and successful enough to support their customers better than this. 

[Raj_05]

Hi @GuitarJohnny,

Thank you for your response, 

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support