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‎03-05-2024 10:51 AM

HP Recommended

Hi, Julie:

 

Glad that the stuck update went away. 

 

Cheers,

 

Paul 

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‎03-28-2024 02:52 PM

HP Recommended

Thank you, Paul,

This response greatly relieved my anxiety over the  problem.

I'm going to try this right now..

jd

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‎05-05-2024 06:53 PM

HP Recommended

I have a

HP Laser Jet Pro M15w, recently set up on a new Windows 11 computer. As far as I'm concerned, this problem--which I have learned via Google searches has been ongoing for several years, is not solved. It's been ongoing for 3 weeks on my system. The update "Show Hide" troubleshooter does not work, or at least no longer works. It doesn't even detect this problematic HP "update." Neither, so far as I can see after 3 weeks of trying, does repeatedly clicking "Retry."
 
HP needs to work with Microsoft to fix this.  It is affecting many users.
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