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- Windows Cant install the HP OfficeJet 7510 series kernel-mod...

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02-02-2018 05:19 PM - edited 02-02-2018 05:27 PM
I just bought this printer and am having all kinds off issues installing this printer.
I downloaded the driver for Windows 10 (x64) [both the Basic Drivers package and the Full Feature Software and Drivers]:
I have tried installing with the download OJ7510_72.exe and keep getting failing installation when I try to install.
I have also tried adding the printer driver directly from an unpacked OJ7510_72.exe. And get the following error:
I have also tried installing with Windows 8 compatability, still has the same issue.
Looking at the printer after the install I get this:
Some information on the properties of the printer:
The print queue gets created during the install but the printer doesnt get installed
I have uninstalled and reinstalled and rebooted a couple times already.
Been very unhappy with HP products lately
Solved! Go to Solution.
Accepted Solutions
02-02-2018 09:33 PM
Hi,
Please follow the steps below to resolve such an error:
**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.
1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference
Please let me know the results,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
02-02-2018 09:33 PM
Hi,
Please follow the steps below to resolve such an error:
**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.
1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference
Please let me know the results,
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
02-04-2018 09:57 AM
Thanks after doing all these steps I was able to install my printers.
Here is the contents of the registry file incase anyone else has this issue:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Printers]
"KMPrintersAreBlocked"=dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Printers\PointAndPrint]
"Restricted"=dword:00000001
"TrustedServers"=dword:00000000
"ServerList"=""
"InForest"=dword:00000000
"NoWarningNoElevationOnInstall"=dword:00000001
"UpdatePromptSettings"=dword:00000002
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Microsoft\Windows NT\Printers\PointAndPrint]
"Restricted"=dword:00000001
"TrustedServers"=dword:00000000
"ServerList"=""
"InForest"=dword:00000000
"NoWarningNoElevationOnInstall"=dword:00000001
"UpdatePromptSettings"=dword:00000002