Windows dont print

[Pedro231983]

 Hello, I have an HP printer, and on my Windows 10 PC, I can scan but not print. The printer is connected via Wi-Fi, and it prints without issues from mobile devices. This error appears in the Event Viewer.

 printfilterpipelinesvc.exe, versão: 10.0.19041.7725, carimbo de data/hora: 0xc4b37c2e

Nome do módulo com falha: KERNELBASE.dll, versão: 10.0.19041.7725, carimbo de data/hora: 0xc719d8be
Código de exceção: 0xc0000005
Desvio de falha: 0x000000000004c2c2
ID do processo com falha: 0x32c0
Hora de início da aplicação com falha: 0x01dd4cfa256a0743
Caminho da aplicação com falha: C:\WINDOWS\system32\printfilterpipelinesvc.exe
Caminho do módulo com falha: C:\WINDOWS\System32\KERNELBASE.dll

any idea to resolve this ? i have other printer and work fine

thanks

[ferRX]

Hi @Pedro231983 

You may need to remove printer drivers and then reinstall back again.

1. First remove printer drivers:

• Press Win + R or search for the Run system app.
• Enter "printui /s /t2" and press OK.
• You should see HP Officejet driver in the list. 
• Select and click Remove and select Remove Driver and Package.
• Restart your computer.

2.  After restart, then install driver for your printer:

>> https://ftp.hp.com/pub/softlib/software13/printers/OJP8120/HPEasyStart-16.2.1-OJP8120_59_0_1853_1_We...

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.