Windows dont print

[Pedro231983]

 Hello, I have an HP printer, and on my Windows 10 PC, I can scan but not print. The printer is connected via Wi-Fi, and it prints without issues from mobile devices. This error appears in the Event Viewer.

 printfilterpipelinesvc.exe, versão: 10.0.19041.7725, carimbo de data/hora: 0xc4b37c2e

Nome do módulo com falha: KERNELBASE.dll, versão: 10.0.19041.7725, carimbo de data/hora: 0xc719d8be
Código de exceção: 0xc0000005
Desvio de falha: 0x000000000004c2c2
ID do processo com falha: 0x32c0
Hora de início da aplicação com falha: 0x01dd4cfa256a0743
Caminho da aplicação com falha: C:\WINDOWS\system32\printfilterpipelinesvc.exe
Caminho do módulo com falha: C:\WINDOWS\System32\KERNELBASE.dll

any idea to resolve this ? i have other printer and work fine

thanks

[ferRX]

Hi @Pedro231983 

You may need to remove printer drivers and then reinstall back again.

1. First remove printer drivers:

• Press Win + R or search for the Run system app.
• Enter "printui /s /t2" and press OK.
• You should see HP Officejet driver in the list. 
• Select and click Remove and select Remove Driver and Package.
• Restart your computer.

2.  After restart, then install driver for your printer:

>> https://ftp.hp.com/pub/softlib/software13/printers/OJP8120/HPEasyStart-16.2.1-OJP8120_59_0_1853_1_We...

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

[Pedro231983]

Hello, thanks for the help, but the problem persists after doing what was mentioned above.

[ferRX]

Hi @Pedro231983 

Ok, thank you for following the instructions 😇

So for this case, maybe there is something wrong on that Windows 10 system and needs to be fixed. 🤔

1. Open command prompt in your system and enter the next command.

• DISM /online /cleanup-image /restorehealth
• 
• >> https://www.youtube.com/watch?v=rZ_LMslBEPE

2. Then Restart your computer and try again to install printer.

3. If the error is still showing on computer, maybe you need to reinstall your Windows system to recover normal function. 

4. Also you can try to install on another computer just to check if that software works on another computer.

Meanwhile you can install HP App on your mobile phone for using printer:

• >> https://www.youtube.com/watch?v=uYAkyrZYVnI

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

,.,.,.,.