Wireless Communication Locked

[johnsixfox]

My HP Officejet 7612 was previously working wirelessly, recently I have moved and I have been trying to connect it to the  WiFi but  I can't....instead it said, "Wireless communication has been locked, contact your network administrator blah blah blah".

Please help ASAP

Regards

Jon

[Riddle_Decipher]

@johnsixfox
Welcome to the HP Forums,
I hope you're well 🙂

As I understand the wireless communication on your Officejet is locked,

And you need assistance in resolving this concern, Don't worry i should be able to get you through this situation:

Here's a related post on HP Forums that seems to have helped others: Click here

If the above doesn't work, you may need to reset the printer,

Let me know how that pans out,
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,

[johnsixfox]

Dear HP Employee,

Thank you for referring me to the link that never worked for me...The link you asked me to click talked about the solution sent to the user, the user problem was solved because HP Employee sent some information that helped in solving the wireless communication problem. please see the following message in quotes

"If the wireless has been disabled and are unable to turn it on from the printer's front panel menu, we will need to reset the printer to factory settings to correct this. I can send you that information in a private message. In the forum beside your handle name just click on the envelope to view it."

If I can get the same information sent to that user, maybe my problem can get solved after all ,instead of referring me to some immature link that won't help me. Disappointed in HP now.

I have reset printer setting, yet the problem persisted

Regards 

Cdit

[Riddle_Decipher · Accepted solution]

@johnsixfox

Thank you for replying with those details,
I seem to have tagged you into another post, hence the post you've mentioned above showed up,

Nevertheless, I've learnt my lesson, thank you again for providing the details 😉

I have the details of performing a semi-reset on your printer to fix the issue:

Partial Reset: Unplug power cable when the printer is on. Then press and hold # and 3, and then plug the power cable back. Continue holding the button for 20 seconds.

Semi-Full reset: Repeat same procedure, but press and hold # and 6.

Keep me posted,